Apigee is Google Cloud’s API management platform that enables organizations to build, operate, manage and monetize their APIs. Customers from industries around the world trust Apigee to build and scale their API programs. While some organizations operate with mature API-first strategies, others might still be working…

By now, you’ve probably interacted with a customer service chatbot at some point. However, many of those interactions may have left a lot to be desired. Modern consumers generally expect more than a simple bot that answers questions with predefined answers—they expect a virtual agent…