With Gemini Enterprise, B3Networks is reducing the time to finalize internal data queries by 20-plus minutes per query, freeing employees from manual searches to focus on higher-value work.

The new way to finalize data queries quickly

"Our teams were losing time figuring out where to search — Confluence, Jira, or Google Workspace. Gemini Enterprise (Agentspace) allows us to unify that unstructured data, transforming our disparate sources into a single source of truth. This enables our employees to refocus on high-value work that is worth it instead of expending energy and time on the manual search for knowledge."

Ong Kok Chong, CTO, B3Networks

When end users call an IT service desk to report incidents or request assistance, customers call a financial institution to check on a loan or credit card application, or a sales team needs to contact prospects to offer products or discounts, organizations need to trigger a range of processes to make these interactions seamless and secure.

Streamlining these processes is the mission of Singapore-headquartered digital telecommunications provider B3Networks.

The organization does this through a Communications Platform as a Service (CPaaS) that enables developers to integrate voice and video calling, social messaging, and other communications features into corporate applications.

To operate efficiently and support a customer base that includes more than 12 telecommunications providers, over 60 telecommunications system integrators, and more than 6,000 corporate and business customers, B3Networks' teams needed to access information held in multiple systems and applications.

These include JIRA, Confluence, and Google Docs.

However, in many cases, this meant manually connecting product managers and developers to obtain accurate responses. This was a laborious, time-consuming process that slowed operations and strategic decision-making.

With Gemini Enterprise, the organization has consolidated unstructured data into a single source of truth for easy querying and reporting, and accelerated decision-making.

Why Google Cloud

Secure, native connectivity to enterprise data sources, and a centralized governance approach made Gemini Enterprise the best option for B3Networks to undertake its data unification and business optimization project.

The organization engaged Google Cloud Partner Cloud Ace to assist with the initial trial and implementation of Gemini Enterprise, including the connection of data sources, such as JIRA and Confluence, and the provision of continued technical support.

B3Networks integrates Gemini Enterprise into its CPaaS for its internal users through the Gemini Enterprise API to avoid the creation of lengthy, hard-to-remember links, and provide a better entry point and experience.

"With Gemini Enterprise, we have improved employee productivity and performance by quickly providing accurate, digested answers to their questions."

Quinn Le, Program Manager, B3Networks

With Gemini Enterprise, B3Networks has established a one-stop source of consolidated data that powers use cases such as the creation of product requirement documents from projects managed within JIRA in minutes.

The organization has cut more than 20 minutes from the time to finalize each query. In one month, the team successfully generated 1,800 answers from 3,500 queries through Gemini Enterprise.

The organization also employs Gemini Enterprise to provide an interface for its end users to build AI agents that analyze support ticket content for service incident types and numbers using the B3Networks knowledge base. This enables them to identify incidents incorrectly escalated immediately, delivering considerable time savings and efficiency improvements.

The organization plans to extend its use of Gemini Enterprise to empower customers to query data directly, complementing its use of Gemini 2.5 Pro to enable telecommunications customers to build their own custom agents.

Headquartered in Singapore and with offices and partner locations across the Asia Pacific, B3Networks aims to reduce the cost of business interactions for its partners and their customers. The organization provides cloud communication applications, a modular architecture that makes integration easy, and a platform that delivers seamless service engagement.

Industry: Technology

Location: Singapore

Products: Gemini Enterprise, Gemini 2.5 Pro, Google Docs, NotebookLM

Google Cloud partner - Cloud Ace

Cloud Ace is a Google Cloud Partner serving the Asia Pacific with consultation on Google Cloud deployment, architecture, migration services, data/AI, and system optimization. It has over 100 engineers across Japan, Singapore, Vietnam, Thailand, Taiwan, and Indonesia.