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+62 8561110558
LOCATION
Plaza 89 Level 12 No.22 CoHive, Jl. H.R. Rasuna Said Kav.X7 No.6 Karet Kuningan Setiabudi, Jakarta Selatan 12940

Managed Support

PACKAGES

Managed Support Service

BRONZE

Free for Partner Billing Clients via ticketing system

No minimum billing

GOLD

Cloud Ace support team

Business hours + Emergency service

Price list

WE OFFER

SERVICE LIST

Contract
Payment in Local Currency
Service Hour
Response
QnA
Zendesk user accounts
Emergency Failure Response
Billing Service
Troubleshooting
Technical Support
Resizing GCP Resource
Monitoring & Resource Analytic
User Access Provisioning
Backup & Restore
Security Setting & Control
Operating System Patching
Network Management
Other GCP & GWS related service

BRONZE

$ 0
Limited Offer
Weekday 9 to 5
Within 8 working hour
Zendesk
1
Guidance by email

GOLD

$ 15%
15% of the billing with min IDR 10 mio
Min 1 year
Weekday 9 to 5
Within 1 working hour
Zendesk & Phone
5
24 hours / 365 days

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As a Google Cloud™* Managed Service Provider,  Cloud Ace has been providing one-stop services such as cloud implementation support, operational design, and post-implementation system maintenance to meet the needs of our customers.

Contacts

08561110558 
sales@id.cloud-ace.com
021-3950-6875

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