Support package

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Cloud Ace Support provides responsive technical support and customized solutions, helping clients address issues without disrupting productivity. With our services, clients can focus on their core business and improve operational efficiency.


Bronze Support


Bronze Support is the entry-level customer support tier for cloud services, designed for businesses with basic cloud needs and limited technical expertise, providing essential assistance to get started and address common challenges.


Key Features:

  • Online Resources: Knowledge base from Google, FAQs, and community forums.
  • Email Support: Submit support requests within SLO.
  • Limited Support: Zendesk Support only
  • Price : Free


Gold Support


Gold Support signifies a significant upgrade from entry-level tiers. It's built for businesses that can't afford significant disruptions and require proactive support, rapid response times, and access to highly skilled engineers. It's about having a trusted partner in your cloud journey.


Key Features:

  • 24/7 Priority Support: Round-the-clock access to expert support via zendesk,email, and chat. Fastest response times guaranteed.
  • Proactive Monitoring: Continuous monitoring of your cloud environment to identify and address potential issues before they impact your business.
  • Dedicated Support Team: Access to a team of specialized engineers who understand your specific needs and configurations.
  • Service Level Agreements (SLAs): Guaranteed response and resolution times for different severity levels of issues.
  • Price : 15% of the billing with min IDR 10 mio


Managed Service


Managed Service beyond traditional support by providing proactive and comprehensive management of your cloud environment. It's like having a team of cloud experts working behind the scenes to ensure your cloud infrastructure is running smoothly, securely, and efficiently.


Key Features:

  • 24/7 Monitoring & Management: Continuous monitoring of your cloud environment, including infrastructure, applications, and security.
  • Proactive Issue Resolution: Identifying and resolving potential problems before they impact your business.
  • Security Management: Managing security measures to protect your cloud environment from threats.
  • Performance Optimization: Tuning and optimizing your cloud infrastructure for optimal performance and cost efficiency.
  • Backup & Disaster Recovery: Managing backup and disaster recovery solutions to protect your data.
  • Cost Management: Analyzing cloud usage and identifying opportunities to optimize costs.
  • Reporting & Analytics: Providing regular reports and insights into your cloud environment's performance and health.