After more than a year of remote collaboration, many people are showing signs of digital fatigue. Throughout the pandemic, millions of employees bridged the physical distances with their colleagues by making themselves more available, joining a deluge of virtual meetings, and leaning into a dizzying…

Over the last two years, we’ve seen a significant uptick in the number of people using messaging to connect with businesses. Whether it was checking hours of operation, verifying what was in stock, or scheduling a pick-up, the pandemic caused a significant shift in consumer…