PACKAGES
Managed Support Service
BRONZE
Free for Partner Billing Clients via ticketing system
No minimum billing
GOLD
Cloud Ace support team
Business hours + Emergency service
Price list
WE OFFER
SERVICE LIST
Contract
Payment in Local Currency
Service Hour
Response
QnA
Zendesk user accounts
Emergency Failure Response
Billing Service
Troubleshooting
Technical Support
Resizing GCP Resource
Monitoring & Resource Analytic
User Access Provisioning
Backup & Restore
Security Setting & Control
Operating System Patching
Network Management
Other GCP & GWS related service
GOLD
$ 15%
15% of the billing with min IDR 10 mio
Min 1 year
Weekday 9 to 5
Within 1 working hour
Zendesk & Phone
5
24 hours / 365 days