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Case study · Retail

Easing IT workloads with a customized, AI-powered chatbot

IndustryRetail
ServicesAI & Agents
RegionVietnam

The challenge

The company needed a highly scalable and agile IT infrastructure to handle sudden spikes in traffic, connect mobile apps with store/inventory management systems seamlessly, and maintain high uptime during rapid business expansion.

What we did

  • Developed a proof-of-concept (PoC) for an AI-powered IT support chatbot.
  • Tested features and functionalities prior to production deployment.
  • Assisted in implementing the chatbot using Vertex AI Agent Builder and Gemini 1.5 Pro.

"The AI-powered chatbot built with Google Cloud is even more effective than expected. It not only reduces the workload of the IT team but also provides quick and effective responses to employees."

Luu Anh Tuan, Head of Engineering

The results

  • 50% less time spent fixing IT issues, reducing IT team’s workload
  • 140 stores served across Vietnam
  • High availability and performance even under heavy loads

More work

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